Help.
What most often stops a first capture, and how to get past it. Anything else: write to [email protected].
What you need
A Mac (Apple silicon or Intel) on macOS 12 or newer, or a 64-bit Windows 10 or 11 PC (Intel, AMD or Arm), and the window you want to read. No extension, and nobody's password.
Windows says it protected your PC
The first time you open the installer, Windows may show "Windows protected your PC".
- Choose More info.
- Choose Run anyway.
Windows asks only the first time.
Rensa can't see the window
On a Mac, Rensa needs the Screen Recording permission to read the window you pick. It asks the first time you press the key. On Windows there is nothing to allow.
- Open System Settings, then Privacy & Security.
- Under Screen & System Audio Recording (on older macOS: Screen Recording), turn Rensa on.
- If macOS offers to quit and reopen Rensa, say yes, then press the key again.
If Rensa shows as on in the list but still can't see the window, turn it off and on again.
A page came back with nobody on it
Rensa reads what is on your screen, so the people have to be showing when you press the key.
- Wait until the page has finished loading and the names are on screen.
- Keep the text a normal size: zoomed far out, names are too small to read.
- If you moved to another window, pick it in Rensa, then press the key again.
A page that couldn't be read never counts against your leads.
Connecting your CRM
Connect HubSpot, Pipedrive or Salesforce on Account. Once it's connected, a list goes to your CRM in one press.
- HubSpot: sign in to HubSpot when Rensa asks, and allow access.
- Salesforce: the first time, someone with admin rights in Salesforce connects. Rensa sets up the two fields it writes to on the first send.
- Pipedrive: paste your API token. Pipedrive shows it under Settings, Personal preferences, API.
You can always download a CSV instead. It imports into any CRM.