These are the terms between you and DD Labs Limited for Rensa. The privacy notice and the data processing agreement are part of them. Where these terms say we, that is DD Labs Limited; where they say you, that is the person or the company that started the seat.
Who we are
Rensa is made by DD Labs Limited, a company registered in England and Wales under number 16565063, whose registered office is Flat 1b, 21 Cardigan Road, London TW10 6BJ, United Kingdom.
The seat
A seat is one person's use of Rensa for a month at a time. A seat comes with 500 leads a month. Pro is a seat with 1,500 leads a month. Each seat's lists are its own. Seats in one workspace share one bill.
A lead is a person read from a page you had on your screen. A lead counts when it is read from a page, once for each page, and never for a page that couldn't be read. The same person read twice in one sitting counts once. A person read again in a later sitting counts again, and is flagged as a look-alike for you to merge or keep; merging or keeping it changes nothing on the count. A lead counts when it is read, not again when you send it.
Going over
Nothing stops at your month's leads. Each lead past them is charged at the rate shown to you at checkout before you gave a card, and again in your Account as the month goes; the rate is 15 cents a lead in dollars, 12p in pounds and 21 cents in Canadian dollars. The month's leads over appear as one line on the next invoice, with the count and the amount.
Reading pages has a ceiling far above what a month's leads need, so that a fault or a script can't run up a bill. Each seat may read 300 pages in thirty days, and a Pro seat 1,500. Past it, reading pauses until the thirty days turn; write to us and we'll look at it.
Fourteen days with a card
The first fourteen days are free, up to 50 leads. We take a card when you start and charge nothing until day fifteen. Cancel from Account before day fifteen and you pay nothing. On day fifteen the seat is charged for its first month, or its first year on a yearly plan, and then on the same day each month or year. At 50 leads the trial's capture stops; you can start paying early from Account to keep going.
There is one free trial for each workspace, each person and each card. A workspace, a person or a card that has had one starts paid.
Before day fifteen we send an email saying the first charge is coming and how to cancel.
The price and its currency
The price you see at checkout is the price of the seat, in the currency you chose (US dollars, pounds or Canadian dollars), and that currency stays with the seat for as long as it runs. The price shown is the price you pay. Where we are registered to charge sales tax or VAT, it is included in that price, not added to it, and the checkout shows the total for your country before you pay.
An annual plan is twelve months for the price of ten, paid at the start of the year. Leads over a yearly seat's monthly allowance are charged each month on their own invoice.
A founding seat is the first seat of a workspace at the founding price ($49, £39 or C$69 a month) instead of the seat's price, for as long as it runs without a break. The founding price is monthly only. Twenty founding seats are counted, when each pays its first month; a checkout started at the founding price before the twentieth payment keeps it. Other seats in a founding workspace are at the seat's price. For a founding seat's first three months, you can email us a screenshot of a search page and we send the list back within a working day; we read the screenshot with Rensa and never open a site for you.
Referrals
A workspace that arrives by a colleague's link, or types a colleague's code at the checkout, gets a fixed amount off its first month ($20, £15 or C$25), not on top of the founding price. Once that workspace's first paid month has cleared and thirty days have passed, the colleague who sent it gets the same amount off their own next invoice. Partners are paid under the partner terms.
We give thirty days' notice by email before a price changes, and a change never applies to a month already paid.
Cancelling
You can cancel any month, from Account. A monthly seat runs to the end of the month already paid and is not charged again.
A yearly seat runs to the end of the year paid. Cancel within fourteen days of the yearly charge and we refund the year in full; after that nothing more is charged and the year runs out.
After a seat ends, your lists stay readable and downloadable for ninety days; then they are deleted. Closing the account deletes them within thirty days. Download every list you want to keep before then.
The guarantees
First list. If your first real page isn't a reviewed list within ten minutes, tell us during the trial and your first paid month is free, or a twelfth off a yearly seat.
Clean lead. Any lead that reaches your CRM with a misread name or company doesn't count: reply to any email from us within thirty days with a screenshot of the page, or the lead as it reads on the site today, and it goes back on your month's leads.
Help to rebuild. If your account is ever restricted because of Rensa, which we don't expect as nothing of ours runs inside the sites you prospect on, reply to any email from us with the date and what the site said and we'll help you rebuild this week's list. We do not use any site on your behalf to rebuild it.
We can't guarantee your account; nobody can. What we guarantee is that nothing of ours is in your browser for a site to find.
What you agree to
You pick the window Rensa reads, and you decide what happens to every lead before it leaves a list. You are responsible for the pages you have on your screen and for what you do with the people in your leads, including the law where you are and the terms of any site you use. The data processing agreement sets out how we hold those people's details for you.
Rensa reads the screen of the window you picked. It sends no request to any site, holds no cookie for any site, and puts nothing in your browser. You agree not to use Rensa to do something the law where you are forbids.
One seat is one person. A seat is not shared, and its lists are its own.
If you buy as a person
If you started the seat as a consumer rather than for a business, you have the right to cancel a contract made at a distance within fourteen days of making it, where that right applies to you. Because the first fourteen days are free and nothing is charged before day fifteen, cancelling from Account within them costs nothing. If a charge is made and you tell us within fourteen days of it that you want to cancel, we refund it, less a proportionate amount for the days you used after asking the service to begin.
Changes to these terms
We may change these terms. A change that affects what you pay or what you get is sent by email thirty days before it applies. Keeping the seat after that date is your agreement to the change; cancelling before it is not.
Liability and law
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit.
Otherwise, our total liability to you for anything arising from Rensa in any twelve months is limited to what you paid us in those twelve months. We are not liable for lost profit, revenue, business or goodwill, for the loss of data you could have kept by downloading it, or for indirect or consequential loss.
If you buy as a consumer, these limits do not take away your statutory rights.
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer living elsewhere, you keep the protection of the mandatory law where you live and may bring a claim in your own courts.
The guarantees above are the service's own remedies and stand whatever this section says.
Writing to us
You can reply to any email from us. Anything about these terms can also be sent to the address under these pages.